Alhau could not be linked to Alexa

26-06-2020 à 11:53:34
Hi there,

i use this service since months and are really happa with this.

Today Alexa said there is a problem with this skill. Please reactivate the skill.
if I try I get to the alhau website enter the data (user / password) and will be linked back and then i get the error message.

Alhau could not be linked to Alexa

Any ideas?

regards Kalle
26-06-2020 à 17:15:25
Hi,

thank you for reaching us.
We are aware about the problem: It started after we just reboot the server (after a crash).
Since this reboot, Alexa is not able to link our skill.

We worked on it for 2hours and we found that Alexa stop the linking process without any information.
When you manage to log in with Alhau, we send to Alexa a code to ask us an access token.
When Alexa manage to get this token, the linking process is successfully finished.
But, Alexa never ask us a token and stop the linking process with the error you received.

We don't know what's going on. We opened a ticket in their support plateform and wait for their answer.

For now we don't have any idea about the recovery time. When we manage to found the problem, we will be able to fix it quickly.
But we need to find it.

best,

Alhau Team
26-06-2020 à 18:35:08
13-11-2020 à 07:26:12
Hi Alhau Team, i have a error again. Connection ist ok, always the info. Error: Skill not aktive. Please activate the skill. If i try to activate the skill i am linked to the Alhau login page.
regards Kalle
13-11-2020 à 09:30:18
Hi Kalle,

thank you for reaching us.
You're right, we updated yesterday the server and the IPV4 protocol crashed.

We just fixed it, you should be able to link your account to Alhau.

Feel free to send us a message if you still get an error.

Best,

Alhau team
13-11-2020 à 09:44:22
Hi Alhau Team,

thx 4 the very fast response. I really like this service.
I ve reactivate the skill an all services are working ;-)

regards Kalle